Unlock your home’s hidden potential
with StepStore by Acuro.
Seamlessly built into your existing stairs.
Maximise your space for less. Starting from £400 with 0% Finance available.
Turn wasted space into premium storage.
Specialist fitting with a 10-year guarantee.
Prices starting from £400, labour and materials included.
Two-tread lift-up system conversion, materials, labour, and an installation guarantee.
Spread the cost over 12 months with Payitmonthly or 3 months via Klarna.
Most areas in England covered
Note: Travel charges may apply outside of our core areas.
3–4 hours. Quick, clean, with minimal disruption.
Book with a neighbour for the same day and save £40 on each installation.
A simple, six-step journey to unlocking your home’s hidden potential.
This guide is designed to provide clear, helpful answers. If your question isn’t listed here, please don’t hesitate to get in touch with our friendly team.
Our business is registered in Brentwood, Essex.
We are proud to serve customers across the following areas: Essex, Suffolk, Norfolk, Kent, and Cambridgeshire. If you are nearby but outside these counties, please don’t hesitate to get in touch.
Yes. We are a fully insured business and hold comprehensive public liability coverage. We are happy to provide a copy of our insurance certificate upon request.
It’s a clever way to unlock the wasted space under your staircase. We professionally create a reinforced, hinged hatch directly from your existing staircase steps. This hatch lifts effortlessly on gas struts, revealing a large, usable storage area perfect for shoes, vacuum cleaners, sports equipment, and more.
Not at all. We install high-quality gas struts, similar to those on a car boot. These struts support the hatch’s weight, allowing it to open smoothly with a gentle lift and stay open securely. Closing it is just as easy.
The space is surprisingly large and versatile. Customers commonly store:
Our standard installation provides access to the raw space underneath your stairs, which typically consists of your home’s original floorboards or concrete and the reverse side of the plasterboard walls. For those seeking a more polished look, we are happy to discuss bespoke finishing options for an additional fee.
Our system is compatible with the vast majority of standard timber staircases in UK homes, including straight flights and those with a turn (winder). We cannot, however, install this solution on staircases made from concrete, metal, or glass, or on most spiral staircases.
Absolutely. Safety is our number one priority. Our installation process involves building a new, robust timber framework around the opening. This not only maintains the staircase’s structural integrity but often reinforces it. All work is carried out by our experienced and qualified fitters.
No. Your staircase will be just as strong, if not stronger, than before. Thanks to our reinforcement process, you can continue to use your stairs as normal with no weight limitations whatsoever.
Our skilled fitters handle your existing carpet with expert care. It is precisely cut and refitted to create a neat, durable, and virtually invisible finish, leaving it looking untouched.
At present, our lift-up storage system is exclusively designed for installation on carpeted staircases. This is because our specific method is perfected for a seamless carpet finish. Unfortunately, we cannot guarantee this same high-quality, lasting result on hard surfaces like wood or LVT at this time.
We recommend booking your installation after your new carpet has been laid. However, if this is not possible, we can complete the work beforehand and will provide a PDF guide with clear instructions for your carpet fitter.
This is a crucial part of our initial assessment. Before any work begins, we thoroughly check for any plumbing, wiring, or gas pipes. We will only proceed if we can work around these services safely. In the rare event that services prevent installation, we will inform you immediately.
This is an excellent question. Our installation method is meticulously designed to preserve, and often enhance, the structural integrity of your staircase. A warranty provider would typically only refuse a future claim if a defect was proven to be a direct result of the alteration. Given how we reinforce the structure, this is a highly unlikely scenario.
For complete assurance, we strongly advise you to contact your warranty provider before installation for a definitive answer regarding your specific policy. While we cannot be held responsible for changes to your warranty, we stand by the quality of our own work with our comprehensive 10-year guarantee on all materials and installation.
To guarantee the quality, safety, and correct operation of our storage system, it must be professionally installed by our team. The exact parts needed vary depending on the specific structure of your staircase, which our technicians assess and select during the fitting process. For this reason, we do not sell parts separately.
No, we do not build the main wall to enclose the side of an open staircase. This would need to be completed by a joiner or builder before we install our storage system.
Getting a quote is simple and convenient. The first step is to visit our online quotation page where you’ll be guided through a short, easy-to-follow quiz. This helps us gather all the essential details about your staircase and your requirements.
We are proud to serve customers across the following areas: Essex, Suffolk, Norfolk, Kent, and Cambridgeshire. If you are nearby but outside these counties, please don’t hesitate to get in touch.
The online process will ask you a few simple questions about your staircase (for example, if it is straight or has a turn). The most important part is providing a few clear photos of your staircase from different angles. This allows our expert team to assess the job accurately without needing an initial home visit.
Once we receive your details, our team will review them carefully. We will then email you a detailed, no-obligation, fixed-price quote for the complete installation.
Yes. The price we send you is a fixed quote for the entire job, including all materials, professional installation, and our 10-year warranty. The price we quote is the final price you pay, with no hidden costs.
To ensure we can provide an accurate quote and confirm compatibility, please send us the following photos, making sure the staircase is clear of any personal items first:
We believe in transparent, all-inclusive pricing with no surprises. Your fixed-price quotation is a complete, start-to-finish package that covers:
Our 10-Year Warranty: A comprehensive guarantee on the installation and all components.
Yes, we offer our customers 0% finance plans through our partners, PayItMonthly and Klarna. Should you require a bespoke finance plan, we would be happy to tailor one to your specific needs. Our payment plans are flexible, with repayment terms available from 2 to 12 months. Please note that a minimum upfront deposit of 10% is required.If you have any questions or wish to proceed with the finance application, please get in touch and we will be happy to arrange this for you.
We need to view the back of your stairs to check for obstacles that could affect the installation, such as utility meters or electrical units in the understairs cupboard.
We also need to check what type of ceiling you have. Here’s an example of the different types we find:
Not usually. For your convenience, our process is streamlined. In most cases, we can accurately assess your staircase and provide a fixed-price quote based on a few photos that you send to us. If we spot anything that needs a closer look, we will let you know.
Very little. To ensure our fitters have a safe and clear area to work, we just ask that you remove any personal items—such as shoes, bags, or ornaments—from the staircase and the immediate hallway area. We bring our own dust sheets and take care of everything else.
A standard installation is surprisingly quick and is typically completed in just 3-4 hours, meaning minimal disruption to your day.
We pride ourselves on a clean service. Our fitters use dust sheets to protect all surrounding areas and are equipped with dust-extracting tools to minimise airborne dust. We always clean up thoroughly, leaving your home as we found it.
The Standard Installation covers:
*Note: Back wall not included, as most homes already have one.
Our standard installation starts from £400. We find that the vast majority of staircases we assess fall into this price category. However, as every home is different, we provide a bespoke quote for each project to account for any unique requirements. This ensures you get a fair, accurate, and fixed price with no hidden surprises.
Have another question?
Our team is ready to help. Contact Acuro Home Improvements today to get your free quote and discover the hidden potential in your home!
Note: Travel charges may apply outside core area in green.
